Refund policy

90-Day Money-Back Guarantee

We want you to love your blooe order. If you're not completely happy, you have 90 days from the day your order is delivered to ask for a refund.

How to start a return

Email us at contact@tryblooe.com with your order number. You don't have to explain why. We reply within 1 to 2 business days with your return instructions. Please don't send anything back before we've sent you those instructions: packages returned without them can't be processed.

Conditions

  • Your request is made within 90 days of delivery.
  • You have your order number or proof of purchase.
  • The product is sent back to us. Even if you've opened the tube, we'll still take it back: you don't need the original packaging. Please include every tube from your order, free tubes included.

Once we receive the product you send back, we refund you in full. Unless the item arrived damaged, defective or wrong, return shipping costs are paid by the customer. We recommend a tracked shipping service, as we can't refund a return we never receive.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us within 14 days of delivery with your order number and a photo of the problem. We'll send you a free replacement or a full refund, your choice, and you won't pay any return shipping.

Refunds

Once your return is received and checked, we email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card issuer may need a few extra days to post it.

Late or missing refunds

If you haven't received your refund after 10 business days, first check with your bank or card issuer, then email us at contact@tryblooe.com.

Cancellations

You can cancel your order free of charge until it has shipped. Email us as soon as possible with your order number. Once your order has shipped, the return process above applies.

Contact

BLOOE LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: contact@tryblooe.com · Phone: +1 (307) 445-3499

This address is for correspondence only. Please don't send returns to it: we'll give you the right return address in our instructions.