FAQ

Shipping

Is shipping free?

Shipping is free on orders of $59 or more. Below $59, standard shipping is $4.90.

Where do you ship?

We currently ship to addresses in the United States only.

How long will my order take to arrive?

Orders are prepared within 1 to 2 business days (Monday to Friday, excluding US holidays). Once your order has shipped, delivery takes 7 to 12 business days on average. These are estimates, not guarantees: peak seasons, weather or carrier delays can sometimes add a few days.

Will I have to pay customs or import duties?

No. All orders ship within the United States, so there are no import duties to pay on delivery.

I entered the wrong address. What do I do?

Email us right away at contact@tryblooe.com with your order number. We'll do our best to fix it before your order ships.

Tracking

How do I track my order?

As soon as your order ships, you'll receive an email with your tracking number and a link to follow your package. You can also visit our Track your order page. Tracking can take up to 48 hours to show its first update.

My tracking hasn't moved, or it says delivered but I can't find my package.

If your tracking hasn't moved for 7 days, or your package shows as delivered but you can't find it, email us at contact@tryblooe.com with your order number. We'll open an investigation with the carrier and, if the package is confirmed lost, send you a replacement or a full refund.

Returns and refunds

What is your return policy?

Every order is covered by our 90-day money-back guarantee. If you're not completely happy, you have 90 days from the day your order is delivered to ask for a refund. Email us at contact@tryblooe.com with your order number and the reason for your request. We reply within 1 to 2 business days with your return instructions. Please don't send anything back before we've sent them. Full details are in our refund policy.

My order arrived damaged, defective or wrong.

Email us within 14 days of delivery with your order number and a photo of the problem. We'll send you a free replacement or a full refund, your choice, and you won't pay any return shipping.

When will I get my refund?

Once your return is received and checked, we email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card issuer may need a few extra days to post it.

Can I cancel my order?

You can cancel free of charge until your order has shipped. Email us as soon as possible with your order number. Once it has shipped, the return process above applies.

Payment and privacy

Is it safe to pay on your site?

Yes. Payments are processed securely at checkout by our payment providers, through Shopify's checkout. We don't store your full card number.

Will you send me marketing emails or texts?

Only if you've agreed to receive them. You can unsubscribe at any time using the link in our emails, or by replying STOP to our texts.

How do I opt out of the sale or sharing of my personal information?

Use our Your Privacy Choices page, or email us at contact@tryblooe.com. You can read more in our privacy policy.

Still have a question?

Email the blooe team at contact@tryblooe.com or call +1 (307) 445-3499. We answer emails Monday to Friday, usually within 1 to 2 business days. You can also visit our Contact page.